Refund Policy

This policy explains how refunds work for Delyst subscriptions and credit packs. Payments are handled by our authorised payment provider, named on your receipt, and refunds are returned to the original payment method.

1. 14-day refund

You can request a full refund within 14 days of your purchase, for any reason. This applies to one-time purchases, including credit packs, and to the first payment of a new subscription.

You do not need to give a reason, and no conditions are attached. A credit pack is refunded in full whether or not you have used any of the credits.

2. Subscription renewals

You can cancel at any time from your billing dashboard. Cancelling stops future renewals, and you keep access until the end of the period you have already paid for.

3. How to request a refund

Write to support@delyst.com from the email address on the account, and include the order reference shown on your receipt. We confirm receipt within 2 business days, and the refund is issued within 14 days.

4. Your statutory rights

Nothing in this policy limits your rights under applicable consumer-protection law. Where the law that applies to you gives a longer or broader right of withdrawal, that right applies.

5. Contact

Questions about a refund: support@delyst.com.